Question 1

COVID-19 FAQ

Accepted Answer

Vaccination
 All participants are required to confirm they will have completed a full COVID vaccination course at least two weeks prior to travel.

Trip Insurance
It is also mandatory that each participant purchase trip insurance.  It is best to purchase your trip insurance alongside your flights and final trip payment, and for your convenience, we recommend purchasing insurance through Travelex.  Using the code 43-0684 will link your policy to our trip, should any issues arise.

Mask protocol
Masks may be required at times on your trip. While outdoors and hiking we will typically not be wearing masks, but some chateaus and lodging may require we wear masks while in common areas indoors, as we will likely also wear masks any time in vehicles.  We recommend having KN95 masks on the trip.

Protocol on trip
We will do our absolute best to minimize the risk of contracting COVID-19 while on the trip.  That said, we recommend bringing your own sanitizing wipes and hand sanitizer to disinfect your travel areas.

If at any time on the trip you begin to experience symptoms, it is your responsibility to notify your guides immediately to help prevent further spread.

Country Requirements
While these change frequently, these requirements are current as of March 10, 2022:

Arriving into Geneva, Switzerland, you will need proof of being fully vaccinated.

To return to the United States, you will need proof of a negative COVID-19 test.  It is best to book your test online.  The test center is called M3 Sanitrade and located in Terminal 2 of the GVA airport. Opening hours are 6am-7pm. More information here.

Question 2

Do I have to be in really good shape to sign up for one of your treks?

Accepted Answer

It certainly helps if you are already have some sort of exercise routine, but even if you are not currently in mint condition, we will work with you to come up with a realistic timeline (even if it is 2-3 years from now) to help you complete your desired trek.

Question 3

How do I register for a trek?

Accepted Answer

First, read the itinerary carefully, paying particular attention to the 'Pace and Physical Requirements' section to make sure you understand the physical nature of the trip you are interested in.  If you have any questions about your abilities, consider taking our online fitness test to assess whether or not you would be a good fit, or give us a call (910-571-8806) and we can discuss options to help you get on track to complete the trek.
If you are ready to reserve your space on a trip, you may make your deposit online on the trip page by clicking “Book Now”, or you can email info@fittreks.com, or call 910-571-8806 and we will collect your deposit (10% of the trip fee) and your registration form.  Alternatively, if you wish to mail a check please contact our office as we may be able to provide a discount.
Then, we will ask for you to fill out a registration form for our records.  This is very important as it will give us an idea of your current fitness, and we can reach out to you immediately if we have any questions.

Question 4

What preparation will I receive for this trip?

Accepted Answer

By the time the trip date comes, your only worry should be getting to the airport on time.  That said, there are some preparations you will want to take care of.  Upon signing up, you will receive a packet of preparation information which includes the following:
Packing/gear list
Training tips
Other preparation details such as…
General country info
Visa information
Recommended vaccines
We will schedule an initial call with you to go over any immediate questions you may have (around the time you put down your deposit).  From then on, we are available to you for any questions you may have by phone or email.
A month before the trip, we will have a group call with the rest of the participants to go over any remaining questions, and to cover any last-minute logistics.  We will also send you an email with the following info:
Arrival instructions
Roster of the trip participants (let us know if you do not wish for your name or contact information to appear here)
Accommodations list &/or emergency contact information so that your loved ones can reach you while you are away

Question 5

How should I train for my trek?

Accepted Answer

Great question! Marathon runners and hiking enthusiasts alike can be humbled by their first trek, so we are here to help. Training recommendations vary a bit by trek, but we provide our guests with training guidelines, as well as a complimentary remote training consultation upon registration.  We can provide continued personal training support to our guests at discounted rates.

Question 6

When should I purchase my flights?

Accepted Answer

We are happy to help advise the best flights to work with our itineraries, and can even help arrange extra nights before and after your trek.
Since the cost of your airline ticket is generally non-refundable, please do not purchase your ticket until you have received final billing for the tour or have been advised that the tour is sufficiently subscribed to operate.

Question 7

When is my final payment due?

Accepted Answer

Full payment of the tour fee is due 120 days prior to departure. We will bill you for the final payment at either 120 days, or when the tour has reached sufficient subscription to operate, whichever date comes later.

Question 8

What if I need to cancel?

Accepted Answer

We understand that life happens, and sometimes even dream trips must be cancelled. FIT Treks makes it simple to cancel, while at the same time protecting other guests that have purchased the same trip as you.
Cancellations should be made in writing to info@fittreks.com. You may also call us at 910-571-8806 during normal office hours (9a-5p, M-F). Please review our terms of cancellation:
Refund of deposit and payment, less $100 handling fee, will be made if cancellation is received up to 120 days before departure. If cancellation occurs between 119 and 70 days before the departure date,  50% of the tour fee is refundable. Thereafter, all deposits and payments are not refundable.
This policy only applies to payments made to FIT Treks for tour fees (and any services included in those fees). Airline tickets not included in the tour fee and purchased separately often carry penalties for cancellation or change, or are sometimes totally non-refundable.
Any return of funds will be credited back to the original credit card used for payment, or by check.

Question 9

What if FIT Treks cancels my trip?

Accepted Answer

We hope this never happens, but we reserve the right to cancel an adventure due to low enrollment or other circumstances which would make the trek non-viable.
If FIT Treks cancels an adventure, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, FIT Treks has the right to either issue a full refund or transfer registration to the same event at the new, future date.

Question 10

Why do I need trip insurance?

Accepted Answer

We require that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Given the remote nature of many of our tours, evacuation to care facilities can be very expensive. In the rare case of an emergency, we do not want your decision on getting help to be based on whether or not you can afford the bill.

For your convenience, we offer travel protection through Travelex Insurance Services.  For more information on the available plans or to enroll, click here or contact Travelex Insurance Services at 800-228-9792 and reference location number 43-0684.

FAQ

Frequently asked questions

COVID-19 FAQ

Do I have to be in really good shape to sign up for one of your treks?

How do I register for a trek?

What preparation will I receive for this trip?

How should I train for my trek?

When should I purchase my flights?

When is my final payment due?

What if I need to cancel?

What if FIT Treks cancels my trip?

Why do I need trip insurance?

How do I register for a trek?  